Refund policy
Please consider and select carefully as we do not provide change of mind refund or exchange. We try our best to capture all photos under natural lighting. If you have any concerns/questions regarding any products, please contact us before making a purchase.
About the products:
Due to the process of pottery production and the design of our products, no two pieces are identical.
Ceramics: The glaze, colours, shape, size and texture of each piece may vary. It is normal to have slightly uneven glaze and air bubbles (e.g. tiny holes/various speckles etc.) appear on the ceramic pieces.
Accessories: All accessories are made with natural stones and each of them have their natural inclusions, impurities or imperfections.
Therefore, we will not be able to provide refunds on the basis of the above mentioned.
However, if you have any concerns with your orders, please contact us via info@littlecornerbycara.com and we will get back to you at the earliest convenience.
Cancellations:
If you have placed an order by mistake and wish to cancel, please contact us within 1 hour of order placed. Cancellation of orders cannot be made once items have been dispatched. For pre-order crochets, cancellation of orders cannot be made once the production has started.
Damaged goods
We inspect each piece of item carefully and package them with multiple layers of protective wrapping. We always label "FRAGILE" on all shipments. However, in an unlikely event of item(s) damaged in transit, please follow the below steps to request a replacement/refund(in the case of the item(s) is out of stock only):
1. Please email us immediately (or within 24 hours of receiving the shipment) at sales@littlecornerbycara.com;
2. Send us some photos of:
- The damaged item(s)
- The outer packaging
- The inner packaging
3. Please retain all of the damaged item(s) and all the packaging until your replacement/refund (in the case of item(s) is out of stock) has been approved. You may be requested to bring the item and all of the packaging to a post office to file a damage report.
Lost in transit
We use Australia Post for delivering our packages. All shipments come with a tracking number and packages will require a signature on delivery (international packages). Please note that in light of COVID-19, there might be delays in transit.
After orders are dispatched, we have no controls over the handling of the packages. It is at the customers' responsibility to ensure all delivery details are filled in correctly. An incomplete or incorrect address might result in delaying or even failure of delivery.
For packages that might have been stolen or lost in transit (including failure of delivery due to an incomplete/ incorrect address), we will not be able to provide a refund/replacement of product. However, we will try our best to assist you and will seek assistance from Australia Post for a thorough investigation. The process however will take some time and your patience is much appreciated.
For deliveries outside of Australia, packages lost in transit will require following up with your local postal service.
Unclaimed parcels
Most of the shipments require signature on delivery. Please keep an eye on your emails and any delivery attempt notes if you are not home to sign on delivery. If your parcels are taken to your local post office, it is your responsibility to arrange collection. Refunds will not be provided if parcels are are sent back to us as a result of them being unclaimed.