Refund policy

Please consider and select carefully as we do not provide change of mind refund or exchange. We try our best to capture all photos under natural lighting with minimal or no editing. If you have any concerns/questions regarding to any products, please contact us before making a purchase.

About our products: 

Due to the handmade nature and the design of these products, no two pieces are identical. The glaze, colours, shape, size and texture of each piece may vary. It is normal to have slightly uneven glaze and air bubbles (e.g. tiny holes/various speckles etc.) appear on the ceramic pieces. Therefore, we will not be able to provide refunds on the basis of the above mentioned. However, if you have any concerns with your orders, please contact us at sales@littlecornerbycara.com.

Cancellations:

If you have placed your orders by mistake and wish to cancel your order, please contact us within 3 hours of orders placed. Cancellation of orders cannot be made once items have been dispatched. 

 

Damaged goods

We inspect each piece of item carefully and package them with multiple layers of protective wrappings. We always label "FRAGILE" on all shipments. However, in an unlikely event of item(s) damaged in transit, please follow the below steps to request a refund: 

1. Please email us immediately (or within 24 hours of receiving the shipment) at sales@littlecornerbycara.com;

2. Send us some photos of: 

  • The damaged item(s)
  • The outer packaging
  • The inner packaging

3. Please retain all of the damaged item(s) and all the packaging until your refund has been approved. You may be requested to bring the item and all of the packaging to a post office to file a damage report.

 

Lost in transit

We use Australia Post for delivering our packages. All shipments come with a tracking number and some packages will require a signature on delivery. Please note that in light of COVID-19, there might be delays in transit.

If we believe there's a possibility of a shipment has been lost in transit, we will seek assistance from Australia Post for an thorough investigation. Once it's been confirmed by them that the parcel is lost in transit, we will then either sending you a replacement of the same item or issuing a refund if the item is no longer available/in stock. 

For deliveries outside of Australia, packages lost in transit will require following up with the local postal service.